Social Literacy Training for Public Sector Staff


Social literacy means the presence of social skills, knowledge and positive human values that support ability in human beings to act positively and responsibly in range of complex social settings and their ability to successfully and deliberately mediate his/her world as family member, worker, citizen and lifelong learner.

The public sector requires from its staff  a high level of social  skills to meet public expectations. There is a growing trend in governments to advocate community social learning to increase standards among public sector staff, to develop a range of teamwork, professional and personal life skills and methods of instruction that are important for a career in the public services.

Therefore, the project will support learners working in the public sector

  • to promote communication and social skills through effective and purposeful interactions with community, social and business environments, and their clients
  • to acquire social and personal skills that are essential to the practice
  • to achieve social understanding and active, confident social participation
  • to achieve social cohesion and community involvement;
  • to develop a sense of social responsibility
  • to support social diversity as well as the understanding of citizenship

The project will develop

  • models for social education focusing on the needs of people working in the public sector in their communication with their clients
  • an interactive ICT based Toolbox with different modules (social learning, social language, social and emotional intelligence, mediation, problem solving strategies...
  • Guidelines for trainers how to introduce the concept of social literacy  into teaching and training contents
  • models for experiential learning in Virtual learning environment 

The project will benefit from the collaboration with the Evaluation Center of Western Michigan University (WMU), a third country partner who has provided leadership for theory and practice of Evaluation.

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